Resolved after 14 minutes, affecting Chorus, on November 2, 2026.
This incident has been resolved and MS Teams calls should begin using post-call download again.
Affected components
Update timeline
- investigating Nov 02, 2026, 04:36 PM UTC
We are aware of issues impacting call recording for customers using MS Teams post-call download. During this time, we will fall back to recording via the notetaker bot. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible. At this time, if you do not see the bot joining your call we would recommend recording your calls through MS Teams's cloud recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
- resolved Nov 02, 2026, 04:50 PM UTC
This incident has been resolved and MS Teams calls should begin using post-call download again.
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