Zoom incident

A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region

Notice Resolved View vendor source →

Zoom experienced a notice incident on August 14, 2026 affecting SMS/MMS (Inbound/Outbound) and SMS/MMS (Inbound/Outbound), lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 03:40 AM UTC
Resolved
Aug 14, 2026, 03:49 AM UTC
Duration
8m
Detected by Pingoru
Aug 14, 2026, 03:40 AM UTC

Affected components

SMS/MMS (Inbound/Outbound)SMS/MMS (Inbound/Outbound)

Update timeline

  1. monitoring Aug 14, 2026, 03:40 AM UTC

    Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.

  2. resolved Aug 14, 2026, 03:49 AM UTC

    This incident has been resolved and the affected services have been restored.