Zoom incident
A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region
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Resolved after 8 minutes, affecting SMS/MMS (Inbound/Outbound) and SMS/MMS (Inbound/Outbound), on August 14, 2026.
Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.
Affected components
SMS/MMS (Inbound/Outbound)SMS/MMS (Inbound/Outbound)
Update timeline
- monitoring Aug 14, 2026, 03:40 AM UTC
Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.
- resolved Aug 14, 2026, 03:49 AM UTC
This incident has been resolved and the affected services have been restored.
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