Zoom incident
Service Degradation Affecting Meeting Summaries Via Email.
Zoom experienced a minor incident on October 19, 2026 affecting Zoom Canvas, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2026, 11:27 PM UTC
We have successfully identified the root cause affecting a subset of users with meeting summary email delivery when they have selected via email only. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Oct 19, 2026, 11:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2026, 12:52 AM UTC
The service degradation affecting a subset of users with meeting summary email delivery when they have selected via email only has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Oct 20, 2026, 01:18 AM UTC
This incident has been resolved.