Zoom incident
Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.
Resolved after 4 hours 55 minutes, affecting Voice Agent and Chat Agent and 1 more, on May 27, 2026.
A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Affected components
Update timeline
- investigating May 27, 2026, 03:33 PM UTC
We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified May 27, 2026, 03:35 PM UTC
We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring May 27, 2026, 04:15 PM UTC
A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved May 27, 2026, 08:28 PM UTC
This incident has been resolved.
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