Resolved after 2 hours 11 minutes, affecting Interac, on August 31, 2021.
We were informed the issue was resolved and transactions for Accounts Receivable, Interac are working normally. We performed multiple transactions and they all worked as expected.
Affected components
Update timeline
- investigating Aug 31, 2021, 04:04 PM UTC
Some clients are having problem with Interac Request Money. The request is failing with InteracFailedGenericError. We are communicating with Interac to get and ETA for the issue to be resolved. This do not apply to all Accounts Receivable with Interac, some transactions are working normally.
- identified Aug 31, 2021, 04:18 PM UTC
The issue has been identified and a solution is being implemented on Interac side.
- monitoring Aug 31, 2021, 06:12 PM UTC
We were informed the issue was resolved and transactions for Accounts Receivable, Interac are working normally. We performed multiple transactions and they all worked as expected.
- resolved Aug 31, 2021, 06:16 PM UTC
This incident has been resolved.
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