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Zūm Rails is up

No incidents right now.

Zūm Rails is operational right now. Last checked just now; the most recent incident resolved 4d ago.

Real-time Zūm Rails status, recent outages, and incident history: pulled directly from Zūm Rails's official status page at zumrails.statuspage.io every 5 minutes. Pingoru tracks 13 Zūm Rails services and has captured 17 incidents in the last 90 days (99.62% uptime). Get email, Slack, Discord, or webhook alerts the moment Zūm Rails reports a new incident, free for 3 monitors, no credit card.

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Zūm Rails uptime 99.62% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 23m
    Started Oct 09, 2026, 04:57 PM UTC · Resolved Oct 09, 2026, 06:20 PM UTC
    Interac
    Timeline · 3 updates
    • identified · Oct 09, 2026, 04:57 PM UTC

      Interac payments across the retail network have been failing for the past 15 minutes. Transactions are failing right after being created. We have been informed that the issue originates with Interac and is unrelated to Zūm Rails or our banking partner. You can also monitor Interac status using the link https://statusgator.com/services/interac. We will continue updating this page as more information becomes available and confirm once Interac service has returned to normal.

    • monitoring · Oct 09, 2026, 05:41 PM UTC

      We have been informed that the Interac service is resuming across all banks

    • resolved · Oct 09, 2026, 06:20 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved –
    Started Oct 01, 2026, 11:52 PM UTC · Resolved Oct 01, 2026, 11:52 PM UTC
    Timeline · 1 update
    • resolved · Oct 02, 2026, 12:24 AM UTC

      On October 1, 2026, from approximately 7:52 p.m. to 7:55 p.m. Eastern Time (EDT), the Zūm Rails API experienced instability for around three minutes following a hardware failure in the underlying Amazon Web Services (AWS) infrastructure. Service recovered automatically, and this incident is resolved. The failure originated in AWS infrastructure; although Zūm Rails has redundancy, rare infrastructure failures can still cause brief interruptions while recovery takes place. This incident is unrelated to the other incident reported earlier today.

    Latest: On October 1, 2026, from approximately 7:52 p.m. to 7:55 p.m. Eastern Time (EDT), the Zūm Rails API experienced instability for around three minutes following a hardware failure in…

  3. Resolved 2h 18m
    Started Oct 01, 2026, 04:49 PM UTC · Resolved Oct 01, 2026, 07:07 PM UTC
    APIPortal
    Timeline · 4 updates
    • investigating · Oct 01, 2026, 04:49 PM UTC

      Please be advised we are investigating an issue which has caused outages in both API and Production Portal. We will provide updates here as they arrive. Thank you for your understanding

    • identified · Oct 01, 2026, 05:57 PM UTC

      Please be advised that we've successfully identified the issue and are working on a fix. Merchants should start seeing some successful connections, but we will update when we have a 100% fix. Thank you for your understanding

    • monitoring · Oct 01, 2026, 06:08 PM UTC

      Please be advised that the fix has been implemented and we are monitoring the system closely. We recommended logging out of the portal for refresh and try again. As we review, please contact support if you're still experiencing issues. Thank you for your understanding

    • resolved · Oct 01, 2026, 07:07 PM UTC

      On October 1, between approximately 12:14 PM and 1:20 PM EDT, some Zūm Rails API requests were slow or failing. The issue started during a routine software update that coincided with a period of unusually high traffic, which left our API servers temporarily unable to handle incoming requests. Webhooks, and routine jobs such as EFT kept running throughout, from initial check ups no data was found to be lost. Our team restored full service by 1:20 PM EDT. We're now improving how updates are rolled out, to avoid the issue from happening again. We apologize for the disruption and will keep you updated as needed. Thank you for your understanding

    Latest: On October 1, between approximately 12:14 PM and 1:20 PM EDT, some Zūm Rails API requests were slow or failing. The issue started during a routine software update that coincided wi…

Incident record

Since April 2026 · Statuspage by Atlassian · 13 components checked every 5 minutes
46incidents recorded
8last 12 months
3last 90 days
2 hourstypical duration, 12 months

The longest incident in the last year, Incident Notice - Interac e-Transfer - URL on April 5, 2026, ran for 8 hours. 53 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Interac6
  • API1
  • Portal1

Latest incidents

  • Interac outage October 9, 2026 · 83 minutes · major outage

    Interac payments across the retail network have been failing for the past 15 minutes. Transactions are failing right after being created. We have been informed…

  • Brief API disruption due to AWS hardware failure October 1, 2026 · under a minute · notice

    On October 1, 2026, from approximately 7:52 p.m. to 7:55 p.m. Eastern Time (EDT), the Zūm Rails API experienced instability for around three minutes following…

  • Zum Rails Portal / API - Partial Outage October 1, 2026 · 2 hours · major outage

    Please be advised we are investigating an issue which has caused outages in both API and Production Portal. We will provide updates here as they arrive. Thank…

Outage history

Past 90 days · 3 incidents View full outage history →