Is Zūm Rails down?

Last checked 3m ago
Current status
Zūm Rails is up

No incidents right now.

Official status page: https://zumrails.statuspage.io · Polled every 5 minutes · 13 components tracked

Zūm Rails is operational right now. Last checked 3m ago; the most recent incident resolved 5d ago.

Real-time Zūm Rails status, recent outages, and incident history — pulled directly from Zūm Rails's official status page at https://zumrails.statuspage.io every 5 minutes. Pingoru tracks 13 Zūm Rails services and has captured 20 incidents in the last 90 days (99.83% uptime). Get email, Slack, Discord, or webhook alerts the moment Zūm Rails reports a new incident — free for 5 monitors, no credit card.

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Zūm Rails uptime 99.83% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 19m
    Started Jun 04, 2026, 03:53 PM UTC · Resolved Jun 04, 2026, 04:13 PM UTC
    Interac
    Timeline · 3 updates
    • identified · Jun 04, 2026, 03:53 PM UTC

      Please be advised that a few merchants are experiencing Interac issues with some of their transactions. We have already connected with Interac to confirm the issue and they are working on a fix. We will provide updates as soon as possible. Thank you for your understanding

    • resolved · Jun 04, 2026, 04:13 PM UTC

      Please be advised that the Interac issue from 11:05AM to 11:40AM EST has been resolved. Once we have more details from Interac on the issue, we will update here as well. If you are still experiencing issues, please email [email protected] and we will investigate further. Thank you for your understanding

    • postmortem · Jun 04, 2026, 05:10 PM UTC

      **Incident Summary** On June 4th, from 11:00 to 11:40 AM, we had a production issue that hit some of our clients. Zūm Rails lets clients create a user and a transaction in a single call — and that's the flow that broke. The bug only fired when the user already existed in the system. Since some clients pass user data on every transaction request regardless of whether the user is new, a lot of calls failed, specifically for Interac payments, which is why it was identified as an Interac issue at first. Each one came back with an error, no transaction created, and clients had to retry. No funds were moved at all, and no transactions are inconsistent. **Resolution & Prevention** We caught it fast and resolved it by 11:40 AM. Still — 40 minutes is too long, and we're sorry for the disruption. After a proper post-mortem with the team, we added a targeted check in our deployment pipeline that exercises this exact scenario before anything ships. We apologize for any inconvenience and appreciate your understanding. Any transactions that were not created because of this error may not be recreated. If you already retried after 11:40 AM EST, they should have moved accordingly and thus no further action is needed. Thank you

    Latest: **Incident Summary** On June 4th, from 11:00 to 11:40 AM, we had a production issue that hit some of our clients. Zūm Rails lets clients create a user and a transaction in a single…

  2. Resolved 38m
    Started May 29, 2026, 04:21 PM UTC · Resolved May 29, 2026, 05:00 PM UTC
    Interac
    Timeline · 3 updates
    • investigating · May 29, 2026, 04:21 PM UTC

      We are currently investigating an issue where some merchants are not receiving their Interac transaction funds. We are working with our partner bank as well as Interac and so we will share updates as they arrive. Thank you for your understanding

    • monitoring · May 29, 2026, 04:42 PM UTC

      Please be advised that we have confirmed that Interac experienced an issue which resulted in transactions unable to be deposited from 11:15AM to 11:30AM EST as well as 11:35AM to 12:15PM EST. Zum Rail systems remained operational during this time and therefore we have confirmed that this is an Interac issue. We have confirmed that transactions are moving accordingly now, however, we are monitoring to ensure there are no other incidents. If you are still experiencing an issue, please reach out to [email protected] and we can investigate further. Thank you for your understanding

    • resolved · May 29, 2026, 05:00 PM UTC

      We are happy to report that we received confirmation that the issue has been fully resolved. Again, there was an Interac outage from 11:15AM to 11:30AM EST as well as 11:35AM to 12:15PM EST, but they have confirmed that all is operational. We thank you for your understanding and please let us know if you're experiencing any other issues.

    Latest: We are happy to report that we received confirmation that the issue has been fully resolved. Again, there was an Interac outage from 11:15AM to 11:30AM EST as well as 11:35AM to 12…

Outage history

Past 90 days · 2 incidents View full outage history →