Is Zūm Rails down?
Last checked just nowNo incidents right now.
Zūm Rails is operational right now. Last checked just now; the most recent incident resolved 4d ago.
Real-time Zūm Rails status, recent outages, and incident history: pulled directly from Zūm Rails's official status page at zumrails.statuspage.io every 5 minutes. Pingoru tracks 13 Zūm Rails services and has captured 17 incidents in the last 90 days (99.62% uptime). Get email, Slack, Discord, or webhook alerts the moment Zūm Rails reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Interac
Timeline · 3 updates
- identified · Oct 09, 2026, 04:57 PM UTC
Interac payments across the retail network have been failing for the past 15 minutes. Transactions are failing right after being created. We have been informed that the issue originates with Interac and is unrelated to Zūm Rails or our banking partner. You can also monitor Interac status using the link https://statusgator.com/services/interac. We will continue updating this page as more information becomes available and confirm once Interac service has returned to normal.
- monitoring · Oct 09, 2026, 05:41 PM UTC
We have been informed that the Interac service is resuming across all banks
- resolved · Oct 09, 2026, 06:20 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 1 update
- resolved · Oct 02, 2026, 12:24 AM UTC
On October 1, 2026, from approximately 7:52 p.m. to 7:55 p.m. Eastern Time (EDT), the Zūm Rails API experienced instability for around three minutes following a hardware failure in the underlying Amazon Web Services (AWS) infrastructure. Service recovered automatically, and this incident is resolved. The failure originated in AWS infrastructure; although Zūm Rails has redundancy, rare infrastructure failures can still cause brief interruptions while recovery takes place. This incident is unrelated to the other incident reported earlier today.
Latest: On October 1, 2026, from approximately 7:52 p.m. to 7:55 p.m. Eastern Time (EDT), the Zūm Rails API experienced instability for around three minutes following a hardware failure in…
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- APIPortal
Timeline · 4 updates
- investigating · Oct 01, 2026, 04:49 PM UTC
Please be advised we are investigating an issue which has caused outages in both API and Production Portal. We will provide updates here as they arrive. Thank you for your understanding
- identified · Oct 01, 2026, 05:57 PM UTC
Please be advised that we've successfully identified the issue and are working on a fix. Merchants should start seeing some successful connections, but we will update when we have a 100% fix. Thank you for your understanding
- monitoring · Oct 01, 2026, 06:08 PM UTC
Please be advised that the fix has been implemented and we are monitoring the system closely. We recommended logging out of the portal for refresh and try again. As we review, please contact support if you're still experiencing issues. Thank you for your understanding
- resolved · Oct 01, 2026, 07:07 PM UTC
On October 1, between approximately 12:14 PM and 1:20 PM EDT, some Zūm Rails API requests were slow or failing. The issue started during a routine software update that coincided with a period of unusually high traffic, which left our API servers temporarily unable to handle incoming requests. Webhooks, and routine jobs such as EFT kept running throughout, from initial check ups no data was found to be lost. Our team restored full service by 1:20 PM EDT. We're now improving how updates are rolled out, to avoid the issue from happening again. We apologize for the disruption and will keep you updated as needed. Thank you for your understanding
Latest: On October 1, between approximately 12:14 PM and 1:20 PM EDT, some Zūm Rails API requests were slow or failing. The issue started during a routine software update that coincided wi…
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Incident record
Since April 2026 · Statuspage by Atlassian · 13 components checked every 5 minutesThe longest incident in the last year, Incident Notice - Interac e-Transfer - URL on April 5, 2026, ran for 8 hours. 53 maintenance windows announced in the same period.
Most affected components, last 12 months
- Interac6
- API1
- Portal1
Latest incidents
- Interac outage
Interac payments across the retail network have been failing for the past 15 minutes. Transactions are failing right after being created. We have been informed…
- Brief API disruption due to AWS hardware failure
On October 1, 2026, from approximately 7:52 p.m. to 7:55 p.m. Eastern Time (EDT), the Zūm Rails API experienced instability for around three minutes following…
- Zum Rails Portal / API - Partial Outage
Please be advised we are investigating an issue which has caused outages in both API and Production Portal. We will provide updates here as they arrive. Thank…
- Interac outage ResolvedStarted Oct 09, 2026, 04:57 PM UTC · Resolved Oct 09, 2026, 06:20 PM UTC · 1h 23m
- Started Oct 01, 2026, 11:52 PM UTC · Resolved Oct 01, 2026, 11:52 PM UTC · –
- Started Oct 01, 2026, 04:49 PM UTC · Resolved Oct 01, 2026, 07:07 PM UTC · 2h 18m