Zūm Rails Outage History

Please be advised that our bank processor for Interac (Option 1) has identified an issue which is resulting in Interac transactions to be stuck in progress. This started roughly at 11:00 AM EST and they have already started a fix for the issue. Please note that while the transactions are stuck in progress, our bank provider has confirmed that they should continue once the fix is deployed and therefore please do not recreate your transactions at this time. Thank you for your understanding and we will continue to update you as we get more notifications of their progress.

We are currently experiencing issues with Interac e-Transfer processing. After investigation, we have confirmed that the root cause lies with our banking partner and Interac itself. They have identified the issue and are actively working to resolve it. Although the issue originates outside of Zūm Rails' infrastructure, we are actively monitoring the situation and are in direct contact with PTC to accelerate resolution. This incident affects clients using the Interac URL payment method only. All other payment rails are operating normally. We will provide a further update within 1 hour or sooner if the situation changes. We apologize for the inconvenience and appreciate your patience.

We have received an update from our banking partner. They are still actively investigating the issue and have not yet provided an estimated time to resolution. We continue to monitor the situation closely and are pushing for updates. **Impact:** This incident continues to affect clients using the Interac URL payment method only. All other payment rails remain fully operational. We will provide a further update within **1 hour** or sooner if there is any change in status. We apologize for the continued disruption and appreciate your patience.