Zūm Rails incident

Interac Instability

Resolved after 4 hours 34 minutes, affecting Interac, on June 23, 2022.

resolved Jun 23, 2022, 08:14 PM UTC

The instability has been resolved and no further issues have been encountered. We thank you for your patience and apologize for any inconvenience this may have caused.

Started
Jun 23, 2022, 03:40 PM UTC
Resolved
Jun 23, 2022, 08:14 PM UTC
Duration
4h 34m
Detected by Pingoru
Jun 23, 2022, 03:40 PM UTC

Affected components

Interac

Update timeline

  1. investigating Jun 23, 2022, 03:40 PM UTC

    There is some instability between Interac and their banking partners which is affecting the creation of some Interac transactions. We are in contact with them while they investigate the problem.

  2. investigating Jun 23, 2022, 05:14 PM UTC

    The instability is still being investigated between Interac and their banking partners. We are maintaining contact while they figure out what is causing the issue.

  3. monitoring Jun 23, 2022, 06:18 PM UTC

    The instability between Interac and their banking partner has been resolved. We are continuing to monitor the situation to ensure Interac transactions are created and processed as normal.

  4. resolved Jun 23, 2022, 08:14 PM UTC

    The instability has been resolved and no further issues have been encountered. We thank you for your patience and apologize for any inconvenience this may have caused.

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