Resolved after 4 hours 32 minutes, affecting Eletronic Funds Transfer - EFT, on May 24, 2023.
The transactions were sent in the 3 pm file window. We apologize for any inconvenience this may have caused and are continuing to work with the bank to figure out the issues with their file system. Thanks for your patience and understanding in this matter.
Affected components
Update timeline
- monitoring May 24, 2023, 03:25 PM UTC
We are monitoring a situation in which some transactions were delayed being sent to the bank and we are currently investigating further. Some transactions for EFT were supposed to process this morning at 6 am ET, but the bank file system was unstable during that time. These transactions will be added to the 3 pm file window and will complete later today. Not all transactions are affected and they will still settle today.
- resolved May 24, 2023, 07:57 PM UTC
The transactions were sent in the 3 pm file window. We apologize for any inconvenience this may have caused and are continuing to work with the bank to figure out the issues with their file system. Thanks for your patience and understanding in this matter.
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