Resolved after 3 hours 34 minutes, affecting Interac, on June 6, 2023.
The incident involving Interac option 1 transactions has been resolved. We have been monitoring the situation and have seen no further problems with transaction completion.
Affected components
Update timeline
- identified Jun 06, 2023, 06:59 PM UTC
We have identified an issue with the processing bank regarding the completion of Interac option 1 accounts payable and receivable transactions. We are in contact with them currently to get a resolution on the matter and once we have received more info on the instability we will provide further updates. We apologize for any inconvenience this may cause.
- monitoring Jun 06, 2023, 08:23 PM UTC
We have been informed that the issue with Interac option 1 accounts payable and receivable transactions has been resolved and they should start progressing as normal. We are currently monitoring the situation with our banking partner to ensure no further issues are encountered. Thank you for your patience and understanding in this matter.
- resolved Jun 06, 2023, 10:34 PM UTC
The incident involving Interac option 1 transactions has been resolved. We have been monitoring the situation and have seen no further problems with transaction completion.
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