Zūm Rails incident

Interac Service Instability

Resolved after 19 hours 7 minutes, affecting Interac, on November 1, 2024.

resolved Nov 02, 2024, 02:27 PM UTC

Please be informed that INTERAC has advised us that the technical issue you were experiencing has now been resolved. We will share a post-incident report with you as soon as we receive it from INTERAC.

Started
Nov 01, 2024, 07:19 PM UTC
Resolved
Nov 02, 2024, 02:27 PM UTC
Duration
19h 7m
Detected by Pingoru
Nov 01, 2024, 07:19 PM UTC

Affected components

Interac

Update timeline

  1. investigating Nov 01, 2024, 07:19 PM UTC

    Please be advised that Interac is experiencing technical issues that have caused the service to fail for some transactions. The technical teams are working to resolve this issue. Thank you for your understanding

  2. identified Nov 02, 2024, 03:43 AM UTC

    Interac is still facing technical difficulties that are impacting our services. We appreciate your patience during this time and will provide updates on our status page as soon as the problem is fixed. Thank you for your understanding.

  3. resolved Nov 02, 2024, 02:27 PM UTC

    Please be informed that INTERAC has advised us that the technical issue you were experiencing has now been resolved. We will share a post-incident report with you as soon as we receive it from INTERAC.

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