Resolved after 3 hours 57 minutes, affecting Portal, on February 20, 2025.
Our team has identified the root cause of the intermittent disruptions—an instability in one of our databases that led to brief service interruptions. We have implemented an update to the database, and the issue is now resolved. As a precaution, our team is actively monitoring system performance to ensure continued stability. We will provide further updates if necessary. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Feb 20, 2025, 09:42 PM UTC
We are currently monitoring an intermittent issue affecting a minimal portion of our services (Mainly aggregation and our Portal). In the last two hours, we have observed brief disruptions lasting approximately one minute before service restoration. Our engineering team is actively investigating the root cause and working diligently to ensure full stability. At this time, the impact is limited, and most services remain fully operational. We are treating this matter with the highest priority and will provide further updates as we learn more. Thank you for your patience—we appreciate your trust and are committed to maintaining the reliability you expect.
- resolved Feb 20, 2025, 10:39 PM UTC
Our team has identified the root cause of the intermittent disruptions—an instability in one of our databases that led to brief service interruptions. We have implemented an update to the database, and the issue is now resolved. As a precaution, our team is actively monitoring system performance to ensure continued stability. We will provide further updates if necessary. Thank you for your patience and understanding.
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