Zeta incident
Zeta Marketing Platform is experiencing latency in processing real-time trigger messages
Resolved after 5 hours 41 minutes, affecting Campaigns, on June 14, 2024.
The platform has recovered, and all triggered messages are now being processed without latency in Experience Builder. We are still investigating the root cause.
Affected components
Update timeline
- identified Jun 14, 2024, 12:49 AM UTC
The Zeta Marketing Platform is experiencing a service degradation. Real-time trigger messages may be delayed for some customers due to processing delays in "Experience Builder".
- identified Jun 14, 2024, 02:46 AM UTC
We are still investigating the issue. Processing times for triggered messages are consistently decreasing.
- monitoring Jun 14, 2024, 04:20 AM UTC
The platform has recovered, and all triggered messages are now being processed without latency in Experience Builder. We are still investigating the root cause.
- resolved Jun 14, 2024, 06:30 AM UTC
This incident has been resolved.
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