Zeta incident
Zeta Marketing Platform is experiencing latency in processing real-time trigger messages
Resolved after 10 hours 17 minutes, affecting Campaigns, on June 14, 2024.
System performance remains stable with no observed latency. We will continue to monitor the situation and provide updates in the next scheduled update.
Affected components
Update timeline
- investigating Jun 14, 2024, 07:20 PM UTC
From continued monitoring off of yesterday's issue, we are seeing slowness in Experience processing leading to delays in the final messages getting out the door. This does not affect broadcast messages, High Priority Messaging (HPM), or actual external event ingestion. This is currently under investigation.
- identified Jun 14, 2024, 08:50 PM UTC
We have identified the issue with one of the upstream services. The lag is decreasing gradually, and the processing time has started to improve.
- monitoring Jun 14, 2024, 10:32 PM UTC
Latency has significantly decreased, and processing times for triggered messages have improved.
- monitoring Jun 14, 2024, 11:34 PM UTC
The system has resumed normal processing rates. We will continue to monitor the situation.
- monitoring Jun 15, 2024, 01:45 AM UTC
System performance remains stable with no observed latency. We will continue to monitor the situation and provide updates in the next scheduled update.
- monitoring Jun 15, 2024, 05:24 AM UTC
System performance remains stable with no observed latency. We will continue to monitor the situation and provide updates in the next scheduled update.
- resolved Jun 15, 2024, 05:38 AM UTC
This incident has been resolved.
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