Zeta incident
Intermittent Database Connectivity Issues Affecting Multiple Services
Resolved after 3 hours 7 minutes, affecting Events API and End to End campaign service, on November 3, 2024.
The incident has been successfully resolved. Our team is conducting a thorough investigation and will provide a detailed root cause analysis to affected customers within 48 hours.
Affected components
Update timeline
- investigating Nov 03, 2024, 01:15 PM UTC
We are currently experiencing intermittent connectivity issues with our internal database, affecting services across the Zeta Marketing Platform. Our technology team is actively investigating the issue and working towards a resolution. Further updates will be provided as the troubleshooting progresses.
- investigating Nov 03, 2024, 01:38 PM UTC
We are continuing to investigate this issue.
- investigating Nov 03, 2024, 01:51 PM UTC
We are continuing to investigate this issue.
- identified Nov 03, 2024, 02:10 PM UTC
The root cause of the issue has been identified, leading to a significant reduction in error rates. Recovery is currently in progress, and we are actively reprocessing the affected components. Further updates will be provided as we make additional progress.
- identified Nov 03, 2024, 03:23 PM UTC
Service latency and performance have now recovered. We are continuing to monitor the situation closely to ensure stability.
- monitoring Nov 03, 2024, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2024, 04:22 PM UTC
The incident has been successfully resolved. Our team is conducting a thorough investigation and will provide a detailed root cause analysis to affected customers within 48 hours.
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