Zeta Marketing Platform web access outage

Update timeline

1. investigating Nov 14, 2024, 08:42 AM UTC

   Our web application is currently down due to an outage. All other services, including campaign deployments, APIs, and data imports/exports, are fully operational. We’re actively working on a fix and appreciate your patience. Updates will follow shortly.

2. identified Nov 14, 2024, 08:55 AM UTC

   We have identified the root cause of the web application outage as an issue in a recent deployment. Our team is working to resolve this, and we expect to restore full service shortly. All other services remain fully operational. Thank you for your patience, further updates will follow.

3. identified Nov 14, 2024, 09:07 AM UTC

   The access to the web application is now in partial recovery. All other services remain fully operational. We will provide further updates as we continue to monitor the recovery.

4. identified Nov 14, 2024, 09:41 AM UTC

   We are still experiencing intermittent access issues with the web application. Our team is actively investigating and working to restore stable access as soon as possible. All other services remain fully operational.

5. identified Nov 14, 2024, 10:11 AM UTC

   We are still experiencing intermittent access issues with the web application. Our team is actively investigating and working to restore stable access as soon as possible. All other services remain fully operational.

6. monitoring Nov 14, 2024, 11:17 AM UTC

   This incident has been fully resolved. All services, including web access, are now fully operational. Thank you for your patience and understanding during this time.

7. resolved Nov 14, 2024, 11:25 AM UTC

   This incident has been resolved.