Resolved after 1 hour 15 minutes, on November 18, 2024.
Issue: Our Zync (Zeta Container Tag) service suffered a partial degradation in processing incoming events for approximately 75 minutes on the morning of 18th Nov 2024. Impact: Globally, ~15% of Zync loads were impacted. This would have prevented customer events from being captured in the ZMP and DSP services, and on-site recommendations and lightboxes from loading. Start Time: 10:10 AM PT Resolution Time: 11:25 AM PT Current Status: This issue was resolved at 11:25 AM PT on 18th Nov 2024 and currently stands resolved. What We Are Doing: Our engineering team will publish a more detailed RCA
Update timeline
- resolved Nov 19, 2024, 08:52 PM UTC
Issue: Our Zync (Zeta Container Tag) service suffered a partial degradation in processing incoming events for approximately 75 minutes on the morning of 18th Nov 2024. Impact: Globally, ~15% of Zync loads were impacted. This would have prevented customer events from being captured in the ZMP and DSP services, and on-site recommendations and lightboxes from loading. Start Time: 10:10 AM PT Resolution Time: 11:25 AM PT Current Status: This issue was resolved at 11:25 AM PT on 18th Nov 2024 and currently stands resolved. What We Are Doing: Our engineering team will publish a more detailed RCA
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