Zero Hash experienced a major incident on September 11, 2025, lasting 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 11, 2025, 01:02 AM UTC
We are aware of a delay in processing crypto withdrawals and are actively investigating. Impacted transactions will be sent on-chain automatically following issue resolution.
- identified Sep 11, 2025, 01:22 AM UTC
We have identified the root cause and are implementing a fix.
- resolved Sep 11, 2025, 01:37 AM UTC
We have seen our transaction processing engine functioning as expected. All impacted transactions have been confirmed on-chain.