Zernio incident

MCP server: connection timeouts

Ongoing since 09:40 PM UTC, affecting Platform (Public API).

investigating Nov 04, 2026, 11:34 PM UTC

Connections to our MCP server have been stable since about 22:30 UTC and our checks are passing. We are monitoring to make sure it stays that way. The API and the dashboard were not affected. Next update within 60 minutes.

Started
Nov 04, 2026, 09:40 PM UTC
Resolved
Ongoing
Duration
● 1h 58m
Detected by Pingoru
Nov 04, 2026, 09:40 PM UTC

Affected components

Platform (Public API)

Update timeline

  1. investigating Nov 04, 2026, 09:40 PM UTC

    Since 19:00 UTC, some customers using our MCP server from AI tools (for example ChatGPT or Codex) may see timeouts when connecting or running tools. The API and the dashboard are working normally. We are investigating the cause on our side. Next update within 60 minutes.

  2. investigating Nov 04, 2026, 10:40 PM UTC

    Connections to our MCP server look healthier in our latest checks, but we are still seeing occasional slow responses and are keeping this open while we verify. The API and the dashboard are working normally. Next update within 60 minutes.

  3. investigating Nov 04, 2026, 11:34 PM UTC

    Connections to our MCP server have been stable since about 22:30 UTC and our checks are passing. We are monitoring to make sure it stays that way. The API and the dashboard were not affected. Next update within 60 minutes.

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