Resolved after 4 hours 38 minutes, affecting section-354248 (Inbound platform events) and section-354249 (WhatsApp), on October 28, 2026.
This issue is resolved. Between 12:00 and 12:30 UTC, some accounts saw incoming platform events and WhatsApp messages arrive late. Our team is investigating the webhooks that failed during that window. If a message from that window never arrived, ask the sender to resend it. No other action is needed on your side.
Affected components
Update timeline
- investigating Oct 28, 2026, 12:37 PM UTC
Since 12:00 UTC, some accounts may see incoming platform events and WhatsApp messages arrive late, by up to 20 minutes. We found the cause, an issue on our side, and a fix is live while delays clear. If a message from that window never arrived, ask the sender to resend it. Next update within 60 minutes.
- resolved Oct 28, 2026, 05:15 PM UTC
This issue is resolved. Between 12:00 and 12:30 UTC, some accounts saw incoming platform events and WhatsApp messages arrive late. Our team is investigating the webhooks that failed during that window. If a message from that window never arrived, ask the sender to resend it. No other action is needed on your side.
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