Zernio incident

Dashboard and API: errors and slow responses

Resolved after 40 minutes, affecting Platform (Dashboard) and Platform (Public API) and 1 more, on October 8, 2026.

resolved Oct 08, 2026, 03:49 PM UTC

This issue is resolved. Between 14:44 and 15:52 UTC, some customers saw the dashboard and API respond slowly or time out, and incoming comments, DMs and webhooks arrived with a delay. Delayed events are being delivered. No action is needed on your side.

Started
Oct 08, 2026, 03:09 PM UTC
Resolved
Oct 08, 2026, 03:49 PM UTC
Duration
40m
Detected by Pingoru
Oct 08, 2026, 03:09 PM UTC

Affected components

Platform (Dashboard)Platform (Public API)Scheduling & queues (Publishing queues)Webhooks (Inbound platform events)Inbox & messaging (Comments & DMs)

Update timeline

  1. investigating Oct 08, 2026, 03:09 PM UTC

    Since 15:00 UTC, some customers may see errors or slow responses in the dashboard and the API, and scheduled posts may be delayed. We are investigating an issue on our side and working to restore normal service. Next update within 60 minutes.

  2. investigating Oct 08, 2026, 03:12 PM UTC

    We are still working on errors and slow responses in the dashboard and the API, which started around 14:45 UTC. Many requests are timing out and scheduled posts are being delayed while we work to restore normal service. Next update within 60 minutes.

  3. investigating Oct 08, 2026, 03:25 PM UTC

    Dashboard and API response times have been improving since 15:10 UTC, and we are still working on the underlying issue. New comments, DMs and other incoming platform events are being processed with a delay while we catch up, so they may appear late in your inbox and webhooks. Publishing is running normally. Next update within 60 minutes.

  4. resolved Oct 08, 2026, 03:49 PM UTC

    This issue is resolved. Between 14:44 and 15:52 UTC, some customers saw the dashboard and API respond slowly or time out, and incoming comments, DMs and webhooks arrived with a delay. Delayed events are being delivered. No action is needed on your side.

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