Zepto Payments AU experienced a minor incident on August 25, 2025 affecting Australia [System Components] and NPP Transactions [Outbound], lasting 21h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 25, 2025, 03:33 AM UTC
Dear customers, We have noticed degraded performance with our upstream financial institution affecting some NPP payouts. We are investigating this issue with our provider as a priority and will provide further updates once available.
- monitoring Aug 25, 2025, 03:57 AM UTC
Our upstream institution has implemented a fix on their end, NPP transactions should now be processed as normal. We will be monitoring the issue on our end.
- investigating Aug 25, 2025, 04:32 AM UTC
We are seeing intermittent degraded performance affecting NPP payments. Our upstream financial institution is investigating the issue and will provide further updates once available.
- resolved Aug 26, 2025, 01:08 AM UTC
This incident has now been resolved.