Zepto Payments AU Outage History

Started Oct 22, 2026, 06:43 AM UTC· resolved Oct 22, 2026, 06:53 AM UTC

1. investigating Oct 22, 2026, 06:43 AM UTC

   Dear customers, We have noticed degraded performance affecting NPP transactions. We are investigating this as a priority and will provide further updates once available.

2. resolved Oct 22, 2026, 06:53 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 01, 2026, 03:35 AM UTC· resolved Oct 01, 2026, 06:06 AM UTC

1. investigating Oct 01, 2026, 03:35 AM UTC

   We are seeing reports of degraded performance affecting ANZ PayTo Payments. Zepto is working internally and with any applicable external parties on identifying the root cause. Further updates will be provided on this page within an hour's time.

2. resolved Oct 01, 2026, 06:06 AM UTC

   This incident has been resolved. Incident Start Date/time: 01 October 2026 @ 02:00 AEST Incident Start Date/time: 01 October 2026 @ 15:15 AEST

Read the full incident report →

Started Aug 31, 2026, 06:21 AM UTC· resolved Aug 31, 2026, 08:33 AM UTC

1. investigating Aug 31, 2026, 06:21 AM UTC

   We’re currently investigating delays affecting real-time webhooks and event processing. Merchants may experience delays in receiving updates. Our teams are actively working to restore normal processing and reduce the backlog. We’ll provide a further update as soon as possible.

2. identified Aug 31, 2026, 06:47 AM UTC

   We have identified the cause of the delays. Your payments are continuing to process normally. The issue affects how quickly those payments are reflected back to you — transaction statuses and event notifications may be delayed or slow to appear in your dashboard, in API responses, and via webhooks. Affected components: • Zepto Dashboard (UI) — degraded performance • API — degraded performance • Webhooks — degraded performance Our teams are working to restore normal update times and clear the backlog. We'll provide a further update shortly.

3. identified Aug 31, 2026, 08:00 AM UTC

   We experienced elevated database resource utilisation which resulted in degraded service performance. A fix has been deployed and real-time notifications have resumed for new webhooks and API endpoints. Components still affected: • Confirmation of Payee batch processing — delayed • CSV uploads — delayed Our teams are working to restore normal processing for these services and clear the remaining queues. We'll provide a further update shortly.

4. resolved Aug 31, 2026, 08:33 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 29, 2026, 04:02 AM UTC· resolved Jul 29, 2026, 05:20 AM UTC

1. investigating Jul 29, 2026, 04:02 AM UTC

   Dear Valued Customer, We are investigating an issue affecting the Zepto Sandbox environment. Customers may experience delayed webhook delivery, delayed transaction processing, polling endpoint delays, and delayed email notifications. Our engineering team has identified retries building in background processing queues and is actively working to restore normal processing. We will endeavour to provide another update within the next hour.

2. resolved Jul 29, 2026, 05:20 AM UTC

   The issue affecting the Sandbox environment has now been resolved. Our investigation identified the issue was caused by a deployment inconsistency. This resulted in delays to background processing, impacting webhook delivery, transaction polling, reporting updates, and email notifications. The deployment has been corrected, processing has returned to normal, and new Sandbox transactions are now completing successfully end-to-end. We have also cleared the affected processing backlog and are completing cleanup of a small number of remaining historical items. We apologise for any inconvenience caused and appreciate your patience while we worked to restore service.

Read the full incident report →

Started Nov 18, 2025, 12:23 PM UTC· resolved Nov 18, 2025, 10:26 PM UTC

1. investigating Nov 18, 2025, 12:23 PM UTC

   Dear Customers, We are currently aware of degraded performance issues impacting Cloudflare( Security Infrastructure Provider). Merchants may receive a 500 response from our system. The team is monitoring the situation on our end and will provide an update once the issues have been resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.

2. monitoring Nov 18, 2025, 02:54 PM UTC

   Cloudflare (Security Infrastructure Provider) have confirmed a fix has been implemented to restore application services at 01:42 AEDT. Zepto will continuing to monitor for errors to ensure all services are back to normal. Once monitoring of the Cloudflare service restoration has been completed, a further update will be provided to confirm the incident has been moved to resolved status.

3. identified Nov 18, 2025, 04:26 PM UTC

   We are aware that intermittent service issues from Cloudflare have recurred and are again impacting some merchant-facing functionality that relies on Cloudflare services. Our internal monitoring has detected fresh instability following the earlier resolution implemented by Cloudflare. The team is continuing to monitor the situation on our end and will provide an update once the issues have been resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.

4. resolved Nov 18, 2025, 10:26 PM UTC

   Dear Customers, Cloudflare has restored their application services and the issue is now resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.

Read the full incident report →

Started Sep 26, 2025, 06:06 AM UTC· resolved Oct 01, 2025, 12:52 AM UTC

1. investigating Sep 26, 2025, 06:06 AM UTC

   Dear Customers, We are currently aware of degraded performance issues impacting an NPP Participant’s mobile application. This is affecting some customers’ ability to authorise and complete PayTo agreements, leading to an increase in agreement timeouts and cancellations. Zepto has escalated this matter to NPPA and is actively monitoring the situation to assess ongoing impacts to PayTo agreement creation and conversion. We will provide further updates as additional information becomes available. If you have any questions, please don’t hesitate to contact our Support Team through your portal, email us at [email protected] or contact your Zepto Account Manager directly. We appreciate your understanding and cooperation.

2. resolved Oct 01, 2025, 12:52 AM UTC

   The degraded NPP Participant’s mobile application issues affecting some customers’ ability to authorise and complete PayTo agreements has been resolved. Agreement authorisations are now proceeding as expected.

Read the full incident report →

Started Aug 22, 2025, 07:00 AM UTC· resolved Aug 22, 2025, 07:00 AM UTC

1. resolved Aug 26, 2025, 06:16 AM UTC

   Dear customer, Our upstream financial institution had issues processing transactions. Affected services: - Inbound/outbound payments - PayID registration/de-registrations Start Date/Time: Friday, 22nd August 2025 @ 05:17 End Date/Time: Friday, 22nd August 2025 @ 05:43 We apologise for the inconvenience this may have caused you.

Read the full incident report →

Started Nov 21, 2024, 03:07 AM UTC· resolved Nov 21, 2024, 04:07 AM UTC

1. investigating Nov 21, 2024, 03:07 AM UTC

   Dear Valued Zepto Customer, Our Financial Institution has detected technical difficulties, affecting PayID maintenance and account registrations. They are investigating this incident as a priority and will provide a further update within an hour.

2. resolved Nov 21, 2024, 04:07 AM UTC

   This incident has been resolved.

Read the full incident report →