Zenoti incident

Intermittent Guest Search Issues

Notice Resolved View vendor source →
Started
Mar 20, 2026, 12:59 PM UTC
Resolved
Mar 20, 2026, 01:23 PM UTC
Duration
23m
Detected by Pingoru
Mar 20, 2026, 12:59 PM UTC

Affected components

Zenoti-ASIA01Zenoti-ASIA02Zenoti-ASIA03Zenoti-ASIA12Zenoti-ASIA22Zenoti-AMRS02Zenoti-AMRS09Zenoti-AMRS14

Update timeline

  1. investigating Mar 20, 2026, 12:59 PM UTC

    We are investigating an issue with the Guest Search functionality of the application which may be causing the guest search to not respond intermittently. All the other Zenoti application functions are working fine at this moment. Our teams are actively working on identifying the problem.

  2. monitoring Mar 20, 2026, 01:09 PM UTC

    The issue has been fixed now and the team is monitoring the system for stability.

  3. resolved Mar 20, 2026, 01:23 PM UTC

    This incident has been resolved.

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