Zenoti incident
EURO01 - Issue with data refresh for analytics reports
Zenoti experienced a notice incident on October 19, 2026 affecting Zenoti-EURO01, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 07:46 AM UTC
We are currently experiencing an issue affecting analytics reports on the EURO01 pod, caused by an outage on our cloud provider's side. All other application functionalities remain unaffected and are operating normally. Our team is actively engaged with the cloud provider to resolve this at the earliest. We will provide updates as more information becomes available. Thank you for your patience.
- identified Oct 19, 2026, 09:06 AM UTC
We are currently waiting for a fix from the Cloud provider and are staying in contact with their support team to ensure this is resolved as quickly as possible. The impact is limited only to Analytics reports for the customers hosted on EURO01 POD and all other application functionalities are operating normally. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- monitoring Oct 19, 2026, 09:43 AM UTC
The issue has been resolved and data is now reflecting correctly in the analytics reports. We are continuing to monitor the system closely to ensure stability. Thank you for your patience.
- resolved Oct 19, 2026, 10:10 AM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.