Zenfolio incident

Slow image generation for new uploads on Classic

Minor Resolved View vendor source →

Zenfolio experienced a minor incident on June 2, 2025 affecting Upload and Upload and 1 more component, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 06:35 PM UTC
Resolved
Jun 03, 2025, 12:51 AM UTC
Duration
6h 15m
Detected by Pingoru
Jun 02, 2025, 06:35 PM UTC

Affected components

UploadUploadContent RenderingContent Rendering

Update timeline

  1. investigating Jun 02, 2025, 06:35 PM UTC

    We have received several reports of slow image generation for new galleries on Zenfolio Classic. Our engineers are working to identify the cause of the issue and we thank you for your patience.

  2. investigating Jun 02, 2025, 07:01 PM UTC

    We are continuing to investigate the cause of slow image generation impacting all Zenfolio users are on both Classic & NextZen.

  3. monitoring Jun 02, 2025, 08:45 PM UTC

    Thank you for your understanding while we troubleshooted this issue. Our engineers have implemented a fix for the slow content rendering of new images. We will continue to monitor the platform over the next few hours to ensure image loading remains stable.

  4. resolved Jun 03, 2025, 12:51 AM UTC

    We have not received any further reports, so are closing this incident now. Thank you for your patience.