Zenfolio incident
Zenfolio Classic and NextZen services are degraded
Zenfolio experienced a critical incident on June 12, 2025 affecting Websites and Websites and 1 more component, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:24 PM UTC
We are currently investigating an incident where some websites are not being displayed.
- investigating Jun 12, 2025, 06:31 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:45 PM UTC
Our platform is currently unavailable to some customers due to a major incident affecting multiple large internet products and services including ours. We continue to explore all options to restore access and will update frequently until services are restored
- identified Jun 12, 2025, 07:33 PM UTC
Zenfolio is one of many companies that is affected by a broad outage with a 3rd party platform that is impacting multiple large services. To understand the widespread impact, we suggest you also check downdetector.com to see if any other applications you use are affected. We will continue to monitor this situation closely and will provide frequent updates. We understand that this outage is disruptive to you and your business and sincerely appreciate your patience.
- monitoring Jun 12, 2025, 09:32 PM UTC
Internet services are returning to normal. Classic and NextZen are once again working as expected.
- resolved Jun 13, 2025, 01:05 AM UTC
After several hours of monitoring, all services continue to work as expected. This incident is now resolved. Once again, thank you for your patience.