Zenfolio experienced a notice incident on May 22, 2024 affecting Order Processing, lasting 6h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2024, 02:27 PM UTC
We are currently aware of interruptions with payment processing for subscriptions and order processing. Our engineers are investigating this issue with the highest priority to identify the root cause and implement a solution. We sincerely apologize for the inconvenience this may cause and we thank you for your patience while we work to resolve this issue.
- monitoring May 22, 2024, 03:05 PM UTC
Our engineers have implemented a fix to address the interruption in payment processing, and we can now confirm that payment processing has been restored. Clients who experienced payment failures when attempting to place orders are encouraged to retry their payments again. We will continue to monitor the system closely to ensure there are no further disruptions. We apologize for the inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
- resolved May 22, 2024, 09:09 PM UTC
After thorough monitoring of the resolution put into place, this incident is resolved.