Zenfolio experienced a major incident on May 13, 2024 affecting Content Rendering, lasting 10d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2024, 01:42 PM UTC
We are investigating reports of new uploaded galleries not rendering on Classic. We thank you for your patience while we look into this issue.
- identified May 13, 2024, 03:57 PM UTC
Our engineers have identified the cause of the image rendering issues and are actively working on implementing a fix. We will provide another update on or before 2pm EDT / 11am PDT. We apologize for any inconvenience this may have caused and sincerely appreciate your patience.
- monitoring May 13, 2024, 06:02 PM UTC
Our engineers have implemented improvements to image processing, and uploads are now progressing more smoothly. We're closely monitoring the situation and will provide further updates as necessary. Thank you for your patience as we continue to carefully monitor our image processors.
- identified May 15, 2024, 06:08 PM UTC
We are aware of new reports indicating that image uploads are taking longer than expected. While the improvements implemented earlier this week showed initial promise, you may experience intermittent slowness with image uploading and rendering while our engineers actively work on making necessary improvements. Our team is fully committed to resolving this issue, with all available resources focused on restoring optimal performance. We sincerely apologize for the inconvenience this is causing. Thank you for your continued patience and understanding.
- monitoring May 16, 2024, 12:28 AM UTC
Our engineers have implemented improvements to image processing, and uploads are now back to normal performance. We're monitoring the situation. Thank you for your patience as we continue to carefully monitor our image processors.
- resolved May 23, 2024, 03:57 PM UTC
After carefully monitoring the improvements and seeing no further issues at this time, we are considering this issue resolved. Thank you for your patience.