Zenfolio incident

Processing of uploaded images and videos slow/unresponsive

Major Resolved View vendor source →

Zenfolio experienced a major incident on November 25, 2024 affecting Websites and Upload and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 10:18 PM UTC
Resolved
Nov 25, 2024, 10:49 PM UTC
Duration
30m
Detected by Pingoru
Nov 25, 2024, 10:18 PM UTC

Affected components

WebsitesUploadContent Rendering

Update timeline

  1. investigating Nov 25, 2024, 10:18 PM UTC

    Our team are currently investigating issues with images and videos being uploaded staying in a 'Processing' state. We will provide another update as soon as the issue has been identified.

  2. monitoring Nov 25, 2024, 10:27 PM UTC

    Our team have identified and the images are now processing correctly again, video processing will be slower as the servers catch up. Thank you for your patience.

  3. resolved Nov 25, 2024, 10:49 PM UTC

    We are now seeing the processing of videos and images being completed within the expected timeframes now. Thank you for your patience.