Zenfolio incident

NextZen Slowness

Minor Resolved View vendor source →

Zenfolio experienced a minor incident on March 3, 2025 affecting Websites and Upload and 1 more component, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 03:30 PM UTC
Resolved
Mar 03, 2025, 07:43 PM UTC
Duration
4h 13m
Detected by Pingoru
Mar 03, 2025, 03:30 PM UTC

Affected components

WebsitesUploadContent Rendering

Update timeline

  1. investigating Mar 03, 2025, 03:30 PM UTC

    Our engineers are currently investigating an issue affecting NextZen accounts reporting slowness with uploads and website editor.

  2. identified Mar 03, 2025, 04:22 PM UTC

    We have identified the issue causing slowness on the Zenfolio platform and are working on a solution for the issue. We will update you once we have more information.

  3. monitoring Mar 03, 2025, 05:11 PM UTC

    Our update has fixed the issue and we see the servers and website perform as expected. We will continue to monitor this issue.

  4. resolved Mar 03, 2025, 07:43 PM UTC

    The incident has been resolved.