Zendesk incident

Support Search errors pod 27

Resolved after 2 hours 3 minutes, affecting Search and Support, on October 22, 2026.

resolved Oct 22, 2026, 05:06 PM UTC

We are happy to report that we have recovered from the issue affecting Search functions within Support on Pod 27, and the issue is now resolved. Thank you for your patience during our investigation.

Started
Oct 22, 2026, 02:07 PM UTC
Resolved
Oct 22, 2026, 04:10 PM UTC
Duration
2h 3m
Detected by Pingoru
Oct 22, 2026, 02:07 PM UTC

Affected components

SearchSupport

Update timeline

  1. identified Oct 22, 2026, 04:36 PM UTC

    We are beginning to see some improvement in the Search issues affecting Pod 27. Please refresh your browser and let us know if you continue to experience any issues.

  2. resolved Oct 22, 2026, 05:06 PM UTC

    We are happy to report that we have recovered from the issue affecting Search functions within Support on Pod 27, and the issue is now resolved. Thank you for your patience during our investigation.

Your product runs on more than Zendesk

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →