Resolved after 1 hour 12 minutes, affecting Ticketing and Support, on October 23, 2026.
Our CDN provider has released a fix and we are seeing recovery in traffic to affected US-East users. Thank you for your patience as we worked to mitigate the impact and restore access.
Affected components
Update timeline
- investigating Oct 23, 2026, 04:09 PM UTC
Our CDN provider experienced a spike in errors affecting traffic for some customers in US-East between 15:20 and 15:45 UTC, but have significantly improved since that time. We are monitoring the situation to ensure stability; however, some users in that area may still experience degraded traffic and some latency may be expected until they have fully recovered.
- resolved Oct 23, 2026, 04:53 PM UTC
Our CDN provider has released a fix and we are seeing recovery in traffic to affected US-East users. Thank you for your patience as we worked to mitigate the impact and restore access.
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