Yousign experienced a major incident on October 3, 2025 affecting APP V3 - https://yousign.app and API V3 - https://api.yousign.app, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2025, 07:19 AM UTC
We're currently experiencing delays in the processing of some QES eSignature requests. Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet. All other levels of signature are not affected. We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
- resolved Oct 03, 2025, 08:12 AM UTC
A fix has been implemented. Pending signatures have been processed. We sincerely apologize for the inconvenience. For any questions or assistance, contact us at [email protected].