You Need A Budget Outage History

Our partner, Kustomer, is down. We are waiting on a status update.

YNAB is currently experiencing reports of established users entering onboarding. To override this, try uninstalling and reinstalling the YNAB mobile app. We're investigating and will update here as soon as we know more.

The web app won't load for a contingent of customers. We are currently investigating this issue. Mobile users can use the app offline but it won't be able to sync, access settings, or the account widget.

We are experiencing an issue with the onboarding flow reappearing in existing plans on the web app. This is blocking some settings, as well as causing an "Under Construction" error to appear for customers who share plans through YNAB Together. We have identified the source of the issue, and are working to release a fix. In the meantime, clicking through the prompts in the onboarding flow will clear it from your plan.

We will be having a brief planned maintenance at 10PM Eastern.

We are getting reports of the iOS app crashing. We're investigating and will update here as soon as we know more.

Due to an issue with one of our upstream providers, app.ynab.com, www.ynab.com, and other websites may load intermittently. We'll update here as we have more information.

Some YNABers are unable to load YNAB on web. We're investigating the issue now.

We've received several reports of degraded web app performance. We're investigating the issue.

YNAB is currently experiencing an outage. We're investigating and will update here as soon as we know more.

We are continuing to investigate this issue.

We are currently investigating this issue.

We're investigating a spike in duplicate transaction issues with Chase *credit card* accounts. Duplicate transactions are typically a one-time occurrence, so we ask that you please refer to our Troubleshooting Linked Accounts article for next steps! If duplicates continue to import after you've followed those steps, you can reach out to us at [email protected] with: (1) your credit card account name and (2) a screenshot how those transactions look in YNAB. Then we'll be able to troubleshoot the issue further with our import providers.

We're investigating a spike in connection issues and transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

We are hearing reports of slowness or unresponsiveness on the iOS app. We are currently investigating this issue!

We are continuing to investigate this issue.

We're investigating a spike in connection issues with Tangerine Bank (CA). We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

We're investigating a spike in $0.00 transaction imports from Charles Schwab. These incorrect transactions will no longer import while we work with our Direct Import provider to learn more. We'll post updates here as we have them. In the meantime, you can delete the $0.00 transactions. If your issue doesn’t match this description or you're missing real transactions, remove and re-add the connection. If the issue persists, write to [email protected]!

We're investigating a spike in transactions not importing for Target Credit Card. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

We're investigating a spike in reports of missing CC accounts for Desjardins. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, you might be able to link your credit card via the "Desjardins VISA" option in the list or use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

While I don't have anything actionable to update you on, we have heard from Plaid who has escalated this issue with their engineering team. We'll continue to give updates as we have them in the meantime. Keep on keeping on!