You Need A Budget incident

Chase: Duplicate Credit Card Transactions

Minor Resolved View vendor source →

You Need A Budget experienced a minor incident on June 12, 2025 affecting Plaid and MX, lasting 13d 22h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 09:06 PM UTC
Resolved
Jun 26, 2025, 07:43 PM UTC
Duration
13d 22h
Detected by Pingoru
Jun 12, 2025, 09:06 PM UTC

Affected components

PlaidMX

Update timeline

  1. investigating Jun 05, 2025, 09:06 PM UTC

    We're investigating a spike in duplicate transaction issues with Chase *credit card* accounts. Duplicate transactions are typically a one-time occurrence, so we ask that you please refer to our Troubleshooting Linked Accounts article for next steps! If duplicates continue to import after you've followed those steps, you can reach out to us at [email protected] with: (1) your credit card account name and (2) a screenshot how those transactions look in YNAB. Then we'll be able to troubleshoot the issue further with our import providers.

  2. resolved Jun 26, 2025, 07:43 PM UTC

    After monitoring this issue over the past month, we have confirmed it's resolved. If you've already tried removing and re-adding your Chase connection and duplicates have imported since, please reach out to us with the Chase credit card account name and transaction examples at [email protected]!