Yoti experienced a critical incident on April 11, 2025 affecting Age verification, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2025, 12:13 AM UTC
We are experiencing issues with the Age verification service.
- identified Apr 11, 2025, 02:08 AM UTC
We have identified the cause of this incident and we are working to restore the Age verification service as soon as possible.
- monitoring Apr 11, 2025, 02:08 AM UTC
We have fixed the Age verification service. Our engineers will monitor the situation until we declare the incident resolved.
- resolved Apr 11, 2025, 02:10 AM UTC
The Age verification service is fully operational. This incident has been resolved.
- postmortem Apr 11, 2025, 12:00 PM UTC
**Friday 11th April 2025 from 00:00 UTC - 02:05 UTC** The Yoti NOC team noticed an increase in traffic towards our Age Verification Service. The root cause was traced to a spike in traffic resulting in customers experiencing possible time out requests whilst trying to access this service during this time. Further changes were made by the infrastructure team between 08:45 UTC and 09:15 UTC which may have caused requests from some customers to time out.The Infrastructure team managed to fix the issues, and returned traffic back to normal levels. We apologise for any inconvenience this outage has caused our customers.