Yoti incident

INC-3285/1 (P1- High Priority)

Critical Resolved View vendor source →

Yoti experienced a critical incident on April 11, 2025 affecting Age verification, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2025, 08:45 AM UTC
Resolved
Apr 11, 2025, 09:16 AM UTC
Duration
30m
Detected by Pingoru
Apr 11, 2025, 08:45 AM UTC

Affected components

Age verification

Update timeline

  1. investigating Apr 11, 2025, 09:10 AM UTC

    We are experiencing issues with the Age verification service.

  2. identified Apr 11, 2025, 09:14 AM UTC

    We have identified the cause of this incident and we are working to restore the Age verification service as soon as possible.

  3. monitoring Apr 11, 2025, 09:14 AM UTC

    We have fixed the Age verification service. Our engineers will monitor the situation until we declare the incident resolved.

  4. resolved Apr 11, 2025, 09:16 AM UTC

    The Age verification service is fully operational. This incident has been resolved.