Yoti experienced a major incident on May 14, 2025 affecting Digital ID, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Digital ID
Update timeline
- identified May 14, 2025, 12:12 AM UTC
We are aware customers may see error messages whilst using the postcode look up facility, identity cards and other official documents can still be used to verify your address. we are currently working on a fix to resolve this issue.
- monitoring May 14, 2025, 04:52 AM UTC
We have fixed the issue. Our engineers will monitor the situation until we declare the incident resolved.
- resolved May 14, 2025, 04:58 AM UTC
The service is fully operational. This incident has been resolved.