Resolved after 35 minutes, affecting Card machines and Yoco POS / Counter POS, on November 12, 2026.
Card machine SIM connectivity has been restored. Please restart your card machine if issues continue.
Affected components
Update timeline
- identified Nov 12, 2026, 06:57 AM UTC
Some merchants may currently experience connectivity issues on their card machines, which may affect card machine transactions. Merchants experiencing connectivity issues can connect their card machine to Wi-Fi to continue transacting.
- identified Nov 12, 2026, 07:00 AM UTC
Some merchants may currently experience connectivity issues on their card machines, which may affect card machine transactions. Merchants experiencing connectivity issues can connect their card machine to Wi-Fi to continue transacting.
- identified Nov 12, 2026, 07:08 AM UTC
Some merchants may currently experience connectivity issues on their card machines and counters, which may affect transactions. Merchants experiencing connectivity issues can connect their card machine & counters to Wi-Fi to continue transacting. Our team is investigating. We apologise for the inconvenience.
- identified Nov 12, 2026, 07:16 AM UTC
Some merchants may currently experience SIM connectivity issues on their card machines and counters, which may affect transactions. Merchants experiencing SIM connectivity issues can connect their card machines and counters to Wi-Fi to continue transacting. Our team is investigating. We apologise for the inconvenience.
- monitoring Nov 12, 2026, 07:32 AM UTC
We’re monitoring recovery of SIM connectivity on card machines and counter tablets. Our team is monitoring. We apologise for the inconvenience.
- resolved Nov 12, 2026, 08:40 AM UTC
Card machine SIM connectivity has been restored. Please restart your card machine if issues continue.
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