Xsolla Outage History
Xsolla is up right nowPingoru has recorded 56 incidents for Xsolla: 11 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 1 | 25 of 522 (5%) |
Incidents, newest first
Critical September 28, 2026 Site Builder Partner Sites Unavailable 2h 5m Site Builder
Started Sep 28, 2026, 07:38 AM UTC· resolved Sep 28, 2026, 09:43 AM UTC
- investigating Sep 28, 2026, 07:38 AM UTC
Site Builder were temporarily unavailable due to an unexpected issue
- investigating Sep 28, 2026, 07:39 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 28, 2026, 07:41 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 28, 2026, 07:45 AM UTC
We are continuing to monitor for any further issues.
- investigating Sep 28, 2026, 07:48 AM UTC
We are currently investigating this issue.
- investigating Sep 28, 2026, 08:00 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 28, 2026, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 09:43 AM UTC
On September 28, 2026, between 07:17 and 09:15 UTC, the Site Builder service was unavailable. During this time, users could not reach websites built with Site Builder. The issue has been fully resolved, and the service is operating normally. We are continuing to monitor the service and are investigating the root cause to prevent recurrence. We apologize for the inconvenience this caused.
Notice August 3, 2026 Store API - Partial Service Degradation 55m
Started Aug 03, 2026, 08:30 PM UTC· resolved Aug 03, 2026, 09:25 PM UTC
- resolved Aug 03, 2026, 09:59 PM UTC
There was partial Store API degradation from 4:41 to 5:24 GMT+8 08/04/2026. All services are fully operational. We apologize for any inconvenience this may have caused and thank you for your patience.
Critical July 24, 2026 Payment Processing Issue 16m Pay Station
Started Jul 24, 2026, 09:32 AM UTC· resolved Jul 24, 2026, 09:48 AM UTC
- identified Jul 24, 2026, 09:32 AM UTC
We're experiencing a partial outage due to issues with payment processing.
- identified Jul 24, 2026, 09:34 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2026, 09:40 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 24, 2026, 09:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2026, 09:48 AM UTC
This incident has been resolved.
Minor July 14, 2026 Intermittent latency affecting store.xsolla.com APIs 2h 37m Store
Started Jul 14, 2026, 06:18 PM UTC· resolved Jul 14, 2026, 08:56 PM UTC
- investigating Jul 14, 2026, 06:18 PM UTC
We are currently investigating reports of intermittent latency affecting store.xsolla.com APIs, which may result in temporary connection delays for some users. Our engineering team is actively working to identify and resolve the root cause. We will provide further updates as we continue our investigation.
- monitoring Jul 14, 2026, 06:57 PM UTC
We have identified and resolved the source of the intermittent connectivity issues, which were isolated to a specific network zone. Our engineering team successfully migrated affected services to stable zones, and we have confirmed that service connectivity has been fully restored. We are continuing to monitor performance and are conducting a post-incident review to prevent recurrence.
- resolved Jul 14, 2026, 08:56 PM UTC
This incident has been resolved.
Minor May 13, 2026 Xsolla Launcher - degraded availability due to upstream CDN incident 43m Launcher
Started May 13, 2026, 08:08 PM UTC· resolved May 13, 2026, 08:52 PM UTC
- investigating May 13, 2026, 08:08 PM UTC
We are aware of an ongoing incident impacting Xsolla Launcher availability. End users may experience failed or slow downloads of launcher assets. The issue has been traced to a major outage at one of our upstream CDN providers, which is currently affecting their global content delivery network and API. Their engineering team has acknowledged the incident and is actively investigating the root cause. Our team is monitoring the situation closely and evaluating mitigation options on our side. We will post the next update as soon as we receive new information from the upstream provider or have additional details to share. We sincerely apologize for the inconvenience and appreciate your patience.
- monitoring May 13, 2026, 08:28 PM UTC
Xsolla Launcher CDN traffic has recovered across affected endpoints. Per our upstream CDN provider, the CDN has mostly recovered but may still be partially unavailable for some users while remediation continues on their side We are continuing to monitor the situation.
- resolved May 13, 2026, 08:52 PM UTC
Our upstream CDN provider has confirmed that the incident on their side has been resolved. We sincerely apologize for the disruption and thank you for your patience throughout the incident.
Major May 5, 2026 Store API degraded performance 1h 38m Pay Station, Store, API, Publisher Account
Started May 05, 2026, 07:24 PM UTC· resolved May 05, 2026, 09:03 PM UTC
- investigating May 05, 2026, 07:24 PM UTC
We are currently investigating reports of degraded performance affecting the Store API. Users may experience slow load times or errors when accessing Webshop-related pages. Our team is actively looking into the issue and will provide an update as soon as possible.
- investigating May 05, 2026, 07:46 PM UTC
We are currently investigating a service outage affecting the Store API and our Webshop product in general. Our team is actively working to identify the root cause and will provide an update as soon as possible.
- monitoring May 05, 2026, 08:24 PM UTC
We have applied a mitigation that has restored Store API availability. Our team continues to monitor the service to ensure stability.
- resolved May 05, 2026, 09:03 PM UTC
All services are fully operational. We apologize for any inconvenience this may have caused and thank you for your patience.
Minor January 13, 2026 Site Builder - Partial Service Disruption 50m
Started Jan 13, 2026, 01:45 PM UTC· resolved Jan 13, 2026, 02:35 PM UTC
- resolved Jan 13, 2026, 03:49 PM UTC
On January 13, 2025, between 5:45 AM and 6:35 AM PST, users and partners may have experienced limited access to Site Builder features: - Inability to access the Site Builder editor or view site listings in Partner Account - Login failures via User ID on partner-hosted sites Certain login requests were temporarily blocked after an upstream provider's security system flagged them as anomalous. The issue was quickly identified and resolved in coordination with the provider. All Site Builder functionality has been fully restored. We apologize for any inconvenience this may have caused.
Minor December 24, 2025 Issue with Steam Silent Authentication 5h 51m Login
Started Dec 24, 2025, 09:30 PM UTC· resolved Dec 25, 2025, 03:21 AM UTC
- monitoring Dec 24, 2025, 09:30 PM UTC
We are currently experiencing degraded functionality in Xsolla Login Silent Authentication for Steam users due to an ongoing outage on the Steam platform. As a result, users attempting to authenticate via Xsolla Login using Steam may encounter login failures or timeouts. Other Xsolla Login authentication methods remain operational. We are actively monitoring the situation and will provide updates as Steam restores full service.
- monitoring Dec 25, 2025, 02:53 AM UTC
Steam has restored service and Xsolla Login Silent Authentication for Steam users is operating normally again. We are monitoring closely for the next 30 minutes to ensure stability.
- resolved Dec 25, 2025, 03:21 AM UTC
This issue is resolved. Xsolla Login Silent Authentication for Steam users remains stable and fully operational.
Minor December 5, 2025 DDoS Mitigation Event 4m
Started Dec 05, 2025, 10:56 PM UTC· resolved Dec 05, 2025, 11:00 PM UTC
- resolved Dec 05, 2025, 11:59 PM UTC
On December 5th at 2:56 PM PST, our systems detected a DDoS attack targeting our platform. The attack was automatically identified and mitigated by our anti-DDoS protection. During the brief period before full mitigation was completed (approximately 3 minutes, from 2:56 PM to 2:59 PM PST), some users may have experienced increased latency or intermittent timeouts. The attack was fully mitigated, and all systems have been operating normally since 3:00 PM PST. No ongoing impact to stability or performance has been observed. We sincerely apologize for any disruption this may have caused and greatly appreciate your patience and understanding.
Major December 1, 2025 Network issues 1h 54m Pay Station, Tracking API, Store, Proxy Page and 7 more
Started Dec 01, 2025, 02:26 AM UTC· resolved Dec 01, 2025, 04:21 AM UTC
- investigating Dec 01, 2025, 02:26 AM UTC
We are currently investigating this issue.
- investigating Dec 01, 2025, 02:27 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 01, 2025, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 01, 2025, 04:21 AM UTC
At 6:15 PM PST on November 30, our monitoring systems detected abnormal traffic patterns that showed temporary network degradation and partial unavailability across our services. We traced the issue to a temporary network disruption affecting upstream internet service providers (external to our platform). The impact lasted approximately 14 minutes, with full service restored at 6:29 PM PST. All systems are operating normally since connectivity was reestablished. We sincerely apologize for the impact and truly appreciate your patience and understanding.
Notice September 23, 2025 Network Performance Degradation 1h 19m
Started Sep 23, 2025, 06:42 AM UTC· resolved Sep 23, 2025, 08:01 AM UTC
- resolved Sep 23, 2025, 08:02 AM UTC
At 11:42 PM PST on September 22, our monitoring systems detected abnormal traffic patterns that caused temporary network degradation. As a result, users experienced slower response times and, in some cases, intermittent connectivity issues. The root cause was identified as a sudden surge of inbound requests that exceeded normal operating levels (DDoS attack), which temporarily impacted service availability. The incident was fully resolved by 12:01 AM PST on September 23, and services have been operating normally since then. We sincerely apologize for the impact and truly appreciate your patience and understanding.
Critical September 4, 2025 Xsolla Store API Issue 4h 39m Store
Started Sep 04, 2025, 06:27 PM UTC· resolved Sep 04, 2025, 11:07 PM UTC
- investigating Sep 04, 2025, 06:27 PM UTC
We're experiencing an issue with Store API. We're investigating this issue and will post an update shortly.
- monitoring Sep 04, 2025, 09:05 PM UTC
We've implemented the fix for the issue. We'll monitor the services for the next 2 hours to ensure stability and will post an update.
- resolved Sep 04, 2025, 11:07 PM UTC
We have confirmed that the issue has been fully resolved. The incident was triggered by unforeseen behavior in the purchasing flow, which placed excessive load on the underlying infrastructure and resulted in locks that caused, first, performance degradation and then downtime in request processing. From 11:05 AM PST to 1:29 PM PST Sept 4rd 2025, some users may have experienced delays or errors when purchasing digital goods. All systems are now operating normally. However, some users might have experienced delays with the delivery of purchased items - the process may have taken longer than expected. At the moment, all items have been delivered. We sincerely apologize for the inconvenience this incident may have caused and appreciate your patience while we worked to resolve it.
Minor June 24, 2025 Xsolla Services Issue 51m Store, Login
Started Jun 24, 2025, 07:28 AM UTC· resolved Jun 24, 2025, 08:20 AM UTC
- monitoring Jun 24, 2025, 07:28 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 24, 2025, 07:32 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 24, 2025, 08:20 AM UTC
On June 24, 2025, from 12:18 AM to 12:26 AM PT, our users may have encountered errors accessing Xsolla services due to temporary network issues with upstream providers. We sincerely apologize for any inconvenience this may have caused.
Major May 28, 2025 Xsolla Login Issue 2h 51m Store, Login, Site Builder
Started May 28, 2025, 08:00 AM UTC· resolved May 28, 2025, 10:52 AM UTC
- identified May 28, 2025, 08:59 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 28, 2025, 09:00 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 28, 2025, 09:18 AM UTC
We've fixed the issue. We'll monitor the services for the next 10 minutes to ensure stability and will post an update.
- monitoring May 28, 2025, 10:16 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 28, 2025, 10:17 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 28, 2025, 10:50 AM UTC
On May 28, 2025, from 01:11 AM to 02:12 AM PT, our users and partners may have encountered errors in the authentication process due to partial unavailability of the authorization API. Approximately 35% of users were affected during this period. We sincerely apologize for any inconvenience this may have caused.
- resolved May 28, 2025, 10:52 AM UTC
This incident has been resolved.
Major May 22, 2025 Xsolla Login issue –
Started May 22, 2025, 04:51 AM UTC· resolved May 22, 2025, 04:51 AM UTC
- resolved May 22, 2025, 10:24 AM UTC
On May 21, 2025, from 9:51 PM PT to 10:25 PM PT, our users and partners may have encountered errors in authentication process due to partial unavailability of the authorization API. It affected about 30% of users. We sincerely apologize for any inconvenience this may have caused.
Minor March 3, 2025 Network connectivity issues 23m Pay Station, Store, Login, Xsolla.com
Started Mar 03, 2025, 12:21 AM UTC· resolved Mar 03, 2025, 12:44 AM UTC
- investigating Mar 03, 2025, 12:21 AM UTC
Increased latency and intermittent network disconnections observed in network traffic, causing delays in application responses. The network team is analyzing the issue.
- resolved Mar 03, 2025, 12:44 AM UTC
From 2025-03-02 16:02 PST to 2025-03-02 16:21 PST, users may have experienced increased latency, causing delays in application responses. Network latency has now returned to normal levels, and we are not observing any issues within our infrastructure. We requested information from our backbone providers regarding any potential external incidents.
Notice February 20, 2025 Temporary *.xsolla.site domains outage 1h 55m
Started Feb 20, 2025, 08:50 AM UTC· resolved Feb 20, 2025, 10:45 AM UTC
- resolved Feb 20, 2025, 01:09 PM UTC
Between February 20, 12:50 AM PST and February 20, 02:45 AM PST, we experienced an issue affecting websites using the default .xsolla.site domain. Users encountered errors or were unable to access sites built with Xsolla Sitebuilder relying on .xsolla.site. Our team identified the cause and implemented a solution. We apologize for any inconvenience this incident may have caused.
Major January 30, 2025 Xsolla Store Issue 2h 42m Store
Started Jan 30, 2025, 07:00 AM UTC· resolved Jan 30, 2025, 09:42 AM UTC
- identified Jan 30, 2025, 07:00 AM UTC
There is degradation in the store.xsolla.com high response time, and unavailability of some methods.
- monitoring Jan 30, 2025, 07:29 AM UTC
We have been working to resolve the issue and are currently monitoring the system's performance.
- monitoring Jan 30, 2025, 08:04 AM UTC
There are issues with processing and delivering orders
- monitoring Jan 30, 2025, 08:50 AM UTC
All the functionality is operational since 0:04 PST. We'll monitor the services for the next 30 minutes to ensure stability and will post another update.
- resolved Jan 30, 2025, 09:42 AM UTC
We can confirm that the issue is fully resolved. We apologize for the impact and thank you for your patience.
Notice December 16, 2024 Xsolla Store Catalog API Issue 25m
Started Dec 16, 2024, 06:03 PM UTC· resolved Dec 16, 2024, 06:28 PM UTC
- resolved Dec 17, 2024, 02:49 AM UTC
On December 16, 2024, from 10:03 PST to 10:28 PST, our users and partners may have experienced network timeouts to the Store Catalog API due to performance degradation in one of the API authorization methods. This resulted in intermittent disruptions to service availability. We sincerely apologize for any inconvenience this may have caused.
Major December 4, 2024 Degradation in response time of Xsolla Payments and Store APIs 21m
Started Dec 04, 2024, 06:40 PM UTC· resolved Dec 04, 2024, 07:01 PM UTC
- resolved Dec 05, 2024, 04:38 AM UTC
Between 10:40 AM and 11:01 AM PST on December 4, 2024, users and partners may have occasionally experienced timeouts or observed degraded response times when accessing Xsolla Payments and Store APIs. This incident potentially affected transaction processing time and web store interactions during the specified period.
Major November 25, 2024 Network timeouts due to issues on our backbone provider in the US west coast region 16h
Started Nov 25, 2024, 05:40 PM UTC· resolved Nov 26, 2024, 09:40 AM UTC
- resolved Nov 26, 2024, 10:46 AM UTC
On November 26, 2024, from 01:40:34 PST to 01:42:34 PST, and from 02:01:34 PST to 02:05:34 PST our users and partners may have experienced network timeouts due to issues with the network channels on our backbone provider in the US west coast region, which impacted connection to Xsolla services. This resulted in intermittent disruptions to service availability. We sincerely apologize for any inconvenience this may have caused.
Major November 8, 2024 Xsolla Secure API Issue 47m Pay Station, Store, API
Started Nov 08, 2024, 06:03 AM UTC· resolved Nov 08, 2024, 06:50 AM UTC
- investigating Nov 08, 2024, 06:03 AM UTC
We're experiencing technical issues with Xsolla Secure API. We're investigating the issue.
- investigating Nov 08, 2024, 06:12 AM UTC
We're continuing to investigate the issue with Xsolla Secure API. Partners may experience difficulties with payment processing. We apologize for the inconvenience.
- monitoring Nov 08, 2024, 06:32 AM UTC
The issue has been identified and the fix has been implemented. We're monitoring the situation.
- resolved Nov 08, 2024, 06:50 AM UTC
We can confirm that the issue is now resolved. It affected a significant percentage of users from 2024-11-07 21:44:14 PST till 2024-11-07 22:22:14 PST. During that time, users might have experienced delays in payment processing. We apologize for the impact and thank you for your patience.