Xsolla experienced a major incident on May 5, 2026 affecting Pay Station and Store and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 07:24 PM UTC
We are currently investigating reports of degraded performance affecting the Store API. Users may experience slow load times or errors when accessing Webshop-related pages. Our team is actively looking into the issue and will provide an update as soon as possible.
- investigating May 05, 2026, 07:46 PM UTC
We are currently investigating a service outage affecting the Store API and our Webshop product in general. Our team is actively working to identify the root cause and will provide an update as soon as possible.
- monitoring May 05, 2026, 08:24 PM UTC
We have applied a mitigation that has restored Store API availability. Our team continues to monitor the service to ensure stability.
- resolved May 05, 2026, 09:03 PM UTC
All services are fully operational. We apologize for any inconvenience this may have caused and thank you for your patience.
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