Xsolla Launcher - degraded availability due to upstream CDN incident

Update timeline

1. investigating May 13, 2026, 08:08 PM UTC

   We are aware of an ongoing incident impacting Xsolla Launcher availability. End users may experience failed or slow downloads of launcher assets. The issue has been traced to a major outage at one of our upstream CDN providers, which is currently affecting their global content delivery network and API. Their engineering team has acknowledged the incident and is actively investigating the root cause. Our team is monitoring the situation closely and evaluating mitigation options on our side. We will post the next update as soon as we receive new information from the upstream provider or have additional details to share. We sincerely apologize for the inconvenience and appreciate your patience.

2. monitoring May 13, 2026, 08:28 PM UTC

   Xsolla Launcher CDN traffic has recovered across affected endpoints. Per our upstream CDN provider, the CDN has mostly recovered but may still be partially unavailable for some users while remediation continues on their side We are continuing to monitor the situation.

3. resolved May 13, 2026, 08:52 PM UTC

   Our upstream CDN provider has confirmed that the incident on their side has been resolved. We sincerely apologize for the disruption and thank you for your patience throughout the incident.