Xsolla experienced a critical incident on September 28, 2026 affecting Site Builder, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 07:38 AM UTC
Site Builder were temporarily unavailable due to an unexpected issue
- investigating Sep 28, 2026, 07:39 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 28, 2026, 07:41 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 28, 2026, 07:45 AM UTC
We are continuing to monitor for any further issues.
- investigating Sep 28, 2026, 07:48 AM UTC
We are currently investigating this issue.
- investigating Sep 28, 2026, 08:00 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 28, 2026, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 09:43 AM UTC
On September 28, 2026, between 07:17 and 09:15 UTC, the Site Builder service was unavailable. During this time, users could not reach websites built with Site Builder. The issue has been fully resolved, and the service is operating normally. We are continuing to monitor the service and are investigating the root cause to prevent recurrence. We apologize for the inconvenience this caused.