Xsolla experienced a critical incident on September 4, 2025 affecting Store, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 06:27 PM UTC
We're experiencing an issue with Store API. We're investigating this issue and will post an update shortly.
- monitoring Sep 04, 2025, 09:05 PM UTC
We've implemented the fix for the issue. We'll monitor the services for the next 2 hours to ensure stability and will post an update.
- resolved Sep 04, 2025, 11:07 PM UTC
We have confirmed that the issue has been fully resolved. The incident was triggered by unforeseen behavior in the purchasing flow, which placed excessive load on the underlying infrastructure and resulted in locks that caused, first, performance degradation and then downtime in request processing. From 11:05 AM PST to 1:29 PM PST Sept 4rd 2025, some users may have experienced delays or errors when purchasing digital goods. All systems are now operating normally. However, some users might have experienced delays with the delivery of purchased items - the process may have taken longer than expected. At the moment, all items have been delivered. We sincerely apologize for the inconvenience this incident may have caused and appreciate your patience while we worked to resolve it.