Resolved after 7 hours 23 minutes, affecting Quest Transaction API and Hosted Pay Page/Paylink, on November 10, 2023.
A fix has been implemented, and teams are monitoring to ensure ongoing stability. Users are now able to manage customer plans and delete tokens. Normal functionality has been restored.
Affected components
Update timeline
- investigating Nov 10, 2023, 04:50 PM UTC
We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.
- identified Nov 10, 2023, 05:47 PM UTC
Performance of real time transaction processing has been restored as of 11:15 am Central US Time. At the moment, users are unable to save recurring payment plans or delete saved tokens. Teams are continuing to investigate.
- identified Nov 10, 2023, 06:51 PM UTC
Teams are still investigating and working toward a resolution. Currently, access to recurring payments plans and deletion of tokens are still unavailable.
- monitoring Nov 10, 2023, 11:11 PM UTC
A fix has been implemented, and teams are monitoring to ensure ongoing stability. Users are now able to manage customer plans and delete tokens. Normal functionality has been restored.
- resolved Nov 11, 2023, 12:14 AM UTC
This incident has been resolved.
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