Xplor Pay incident

Connectivity Issues

Resolved after 2 hours 38 minutes, affecting Quest Transaction API and Hosted Pay Page/Paylink, on December 9, 2023.

resolved Dec 09, 2023, 04:51 AM UTC

We have been unable to find cause for the connectivity issues and suspect a regional internet issue to be causing sporadic incidents. Teams will continue to monitor the situation and will send further updates if necessary.

Started
Dec 09, 2023, 02:13 AM UTC
Resolved
Dec 09, 2023, 04:51 AM UTC
Duration
2h 38m
Detected by Pingoru
Dec 09, 2023, 02:13 AM UTC

Affected components

Quest Transaction APIHosted Pay Page/Paylink

Update timeline

  1. investigating Dec 09, 2023, 02:13 AM UTC

    We are experiencing intermittent connectivity issues on various platforms. Our team has been alerted and is working on the problem. In the meantime, you may experience slow responses or timeouts.

  2. resolved Dec 09, 2023, 04:51 AM UTC

    We have been unable to find cause for the connectivity issues and suspect a regional internet issue to be causing sporadic incidents. Teams will continue to monitor the situation and will send further updates if necessary.

Your product runs on more than Xplor Pay

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →