Xneelo Outage History
Xneelo partial outage · 1 active incident View live status →Pingoru has recorded 149 incidents for Xneelo: 87 in the last 12 months and 30 in the last 90 days.
Incidents, newest first
Minor July 31, 2026 Websites and Emails inaccessable - www82.jnb2.host-h.net 3h 9m xneelo service
Started Jul 31, 2026, 03:31 PM UTC· resolved Jul 31, 2026, 06:40 PM UTC
- resolved Jul 31, 2026, 06:40 PM UTC
We are pleased to report that website and email services are up and running. Impacted: Web Hosting
- resolved Aug 17, 2026, 06:38 AM UTC
We are pleased to report that website and email services are up and running. Impacted: Web Hosting
Minor July 31, 2026 Telephone lines unavailable 4m xneelo service
Started Jul 31, 2026, 06:31 AM UTC· resolved Jul 31, 2026, 06:36 AM UTC
- resolved Jul 31, 2026, 06:36 AM UTC
We are aware that our telephone lines are currently unavailable for inbound and outbound calls. Our system engineers are actively working on this. Please use Live Chat to contact us for live support here: https://xneelo.co.za/contact-us/ Alternatively, you are welcome to contact us via email at [email protected]
- resolved Aug 03, 2026, 10:23 AM UTC
We are aware that our telephone lines are currently unavailable for inbound and outbound calls. Our system engineers are actively working on this. Please use Live Chat to contact us for live support here: https://xneelo.co.za/contact-us/ Alternatively, you are welcome to contact us via email at [email protected]
Minor July 30, 2026 Intermittent access to konsoleH and xneelo Control Panel 44m xneelo service
Started Jul 30, 2026, 01:41 PM UTC· resolved Jul 30, 2026, 02:25 PM UTC
- resolved Jul 30, 2026, 02:25 PM UTC
Our engineers have resolved the incident by restoring services. All systems are now operating normally, and we are continuing to monitor the environment to ensure stability. Impacted: konsoleH, xneelo Control Panel
- resolved Sep 18, 2026, 08:14 AM UTC
Our engineers have resolved the incident by restoring services. All systems are now operating normally, and we are continuing to monitor the environment to ensure stability. Impacted: konsoleH, xneelo Control Panel
Minor July 22, 2026 Cloudbric Sites Experiencing Errors 1h 32m xneelo service
Started Jul 22, 2026, 04:29 AM UTC· resolved Jul 22, 2026, 06:02 AM UTC
- resolved Jul 22, 2026, 06:02 AM UTC
Cloudbric has confirmed that the errors experienced have been resolved on their end and no further blocks should occur We apologise for the inconvenience caused. Impacted: Cloudbric
- resolved Jul 28, 2026, 09:51 AM UTC
Cloudbric has confirmed that the errors experienced have been resolved on their end and no further blocks should occur We apologise for the inconvenience caused. Impacted: Cloudbric
Minor July 15, 2026 Connectivity issues reported for Cloudbric websites 2d 1h xneelo service
Started Jul 15, 2026, 08:45 AM UTC· resolved Jul 17, 2026, 10:28 AM UTC
- resolved Jul 17, 2026, 10:28 AM UTC
We are pleased to report that connectivity to the affected Cloudbric server has been restored, and all affected websites are now loading normally. Our engineering team, in coordination with Cloudbric, successfully mitigated the disruptive traffic. Impacted: Cloudbric, Web Hosting
- resolved Sep 18, 2026, 08:10 AM UTC
We are pleased to report that connectivity to the affected Cloudbric server has been restored, and all affected websites are now loading normally. Our engineering team, in coordination with Cloudbric, successfully mitigated the disruptive traffic. Impacted: Cloudbric, Web Hosting
Minor July 8, 2026 International traffic blocked - www21.cpt4.host-h.net 2d 12h xneelo service
Started Jul 08, 2026, 07:37 PM UTC· resolved Jul 11, 2026, 08:26 AM UTC
- resolved Jul 11, 2026, 08:26 AM UTC
Server is stable but our team will continue to monitor the situation closely. Impacted: Web Hosting
- resolved Jul 23, 2026, 01:34 PM UTC
Server is stable but our team will continue to monitor the situation closely. Impacted: Web Hosting
Minor July 7, 2026 Multiple sections currently inaccessible in xneelo Control Panel and konsoleH. 1d 4h xneelo service
Started Jul 07, 2026, 05:32 AM UTC· resolved Jul 08, 2026, 10:30 AM UTC
- resolved Jul 08, 2026, 10:30 AM UTC
Both xneelo Control Panel and konsoleH are accessible. Impacted: konsoleH, xneelo Control Panel, Managed Hosting - Email, +2 more
- resolved Jul 09, 2026, 09:25 AM UTC
Both xneelo Control Panel and konsoleH are accessible. Impacted: konsoleH, xneelo Control Panel, Managed Hosting - Email, +2 more
Minor June 29, 2026 Domains section not visible in xneelo Control Panel 5m xneelo service
Started Jun 29, 2026, 08:50 AM UTC· resolved Jun 29, 2026, 08:55 AM UTC
- resolved Jun 29, 2026, 08:55 AM UTC
Customers can't view their Domains products in the xneelo Control Panel. Impacted: xneelo Control Panel, Domain administration
- resolved Jun 30, 2026, 09:40 AM UTC
Customers can't view their Domains products in the xneelo Control Panel. Impacted: xneelo Control Panel, Domain administration
Minor June 27, 2026 Network degradation for German hosted servers 50m xneelo service
Started Jun 27, 2026, 07:01 PM UTC· resolved Jun 27, 2026, 07:51 PM UTC
- resolved Jun 27, 2026, 07:51 PM UTC
Network recovery is being observed and services are stable again Impacted: Managed Hosting - Email, Web Hosting, Managed Servers
- resolved Jun 29, 2026, 07:35 AM UTC
Network recovery is being observed and services are stable again Impacted: Managed Hosting - Email, Web Hosting, Managed Servers
Minor June 23, 2026 Xneelo Control Panel Access Intermittent 6h 50m xneelo service
Started Jun 23, 2026, 09:27 AM UTC· resolved Jun 23, 2026, 04:17 PM UTC
- resolved Jun 23, 2026, 04:17 PM UTC
Services have returned to normal. Impacted: xneelo Control Panel
- resolved Jul 02, 2026, 01:31 PM UTC
Services have returned to normal. Impacted: xneelo Control Panel
Minor June 17, 2026 Email Sending Delays 3h 52m xneelo service
Started Jun 17, 2026, 05:08 AM UTC· resolved Jun 17, 2026, 09:00 AM UTC
- resolved Jun 17, 2026, 09:00 AM UTC
The issue has been identified, and email services are returning to normal operation. You may still experience some delays while queued emails are processed and delivered. We appreciate your patience and apologise for the inconvenience caused. Impacted: Managed Hosting - Email
- resolved Sep 18, 2026, 07:57 AM UTC
The issue has been identified, and email services are returning to normal operation. You may still experience some delays while queued emails are processed and delivered. We appreciate your patience and apologise for the inconvenience caused. Impacted: Managed Hosting - Email
Minor June 10, 2026 Cloud dashboard unreachable 5m xneelo service
Started Jun 10, 2026, 05:36 AM UTC· resolved Jun 10, 2026, 05:41 AM UTC
- resolved Jun 10, 2026, 05:41 AM UTC
The Cloud dashboard is currently unreachable. We are investigating the matter. Impacted: xneelo Control Panel
- resolved Jun 18, 2026, 07:48 AM UTC
The Cloud dashboard is currently unreachable. We are investigating the matter. Impacted: xneelo Control Panel
Minor June 8, 2026 High load Due to Increased Automated Bot Traffic 9d 22h xneelo service
Started Jun 08, 2026, 08:10 AM UTC· resolved Jun 18, 2026, 06:26 AM UTC
- resolved Jun 18, 2026, 06:26 AM UTC
High load Due to Increased Automated Bot Traffic Impacted: Managed Servers
- resolved Jun 25, 2026, 02:20 PM UTC
High load Due to Increased Automated Bot Traffic Impacted: Managed Servers
Minor May 30, 2026 2FA SMS OTP not sending 1m xneelo service
Started May 30, 2026, 09:45 AM UTC· resolved May 30, 2026, 09:47 AM UTC
- resolved May 30, 2026, 09:47 AM UTC
Customers are currently unable to receive 2FA SMS OTP's when trying to log in. Please contact xneelo support to assist you with alternative login options at the moment. Impacted: xneelo Control Panel
- resolved Jun 18, 2026, 07:57 AM UTC
Customers are currently unable to receive 2FA SMS OTP's when trying to log in. Please contact xneelo support to assist you with alternative login options at the moment. Impacted: xneelo Control Panel
Minor May 22, 2026 xneelo.co.za Currently Inaccessible 17m xneelo service
Started May 22, 2026, 06:32 AM UTC· resolved May 22, 2026, 06:49 AM UTC
- resolved May 22, 2026, 06:49 AM UTC
Access to xneelo.co.za has been fully restored. We are monitoring the site to ensure continued stability. We appreciate your patience while our team resolved this. Impacted: xneelo website
- resolved Sep 18, 2026, 07:49 AM UTC
Access to xneelo.co.za has been fully restored. We are monitoring the site to ensure continued stability. We appreciate your patience while our team resolved this. Impacted: xneelo website
Minor May 20, 2026 Cloudbric 502 Bad Gateway Errors 35m xneelo service
Started May 20, 2026, 01:18 PM UTC· resolved May 20, 2026, 01:54 PM UTC
- resolved May 20, 2026, 01:54 PM UTC
A service was rebooted by the upstream provided, Cloudbric, which has restored functionality to websites Impacted: Cloudbric
- resolved Sep 18, 2026, 07:49 AM UTC
A service was rebooted by the upstream provided, Cloudbric, which has restored functionality to websites Impacted: Cloudbric
Minor May 19, 2026 Networking issues 1d 23h xneelo service
Started May 19, 2026, 07:02 AM UTC· resolved May 21, 2026, 06:51 AM UTC
- resolved May 21, 2026, 06:51 AM UTC
Network stability fully restored since 16:00 on 19/05/2026 We haven't had a repeat DDoS attack since our mitigation at 16:00 on the 19th. Incident fully resolved Impacted: konsoleH, xneelo Control Panel, Webmail, +7 more
- resolved Sep 18, 2026, 07:47 AM UTC
Network stability fully restored since 16:00 on 19/05/2026 We haven't had a repeat DDoS attack since our mitigation at 16:00 on the 19th. Incident fully resolved Impacted: konsoleH, xneelo Control Panel, Webmail, +7 more
Minor May 15, 2026 Webmail Unavailable 45m xneelo service
Started May 15, 2026, 12:27 PM UTC· resolved May 15, 2026, 01:13 PM UTC
- resolved May 15, 2026, 01:13 PM UTC
Our email engineers have resolved an error with the webmail database that affected logins and services have been restored. Impacted: Webmail
- resolved Sep 18, 2026, 07:45 AM UTC
Our email engineers have resolved an error with the webmail database that affected logins and services have been restored. Impacted: Webmail
Minor May 14, 2026 Intermittent authentication failures for card payments 32m xneelo service
Started May 14, 2026, 10:40 AM UTC· resolved May 14, 2026, 11:12 AM UTC
- resolved May 14, 2026, 11:12 AM UTC
We are aware of an intermittent issue affecting card payments, where customers may receive the following error after approving payment: {"response":{"rmsg":"Bad Request"}} This currently affects: New domain registration orders within the xneelo Control Panel. Payments for outstanding invoices. Our third party provider is actively investigating and working to resolve the issue as quickly as possible. Update: The cause has been identified, and our third-party provider is working to resolve the issue.
- resolved May 21, 2026, 10:59 AM UTC
We are aware of an intermittent issue affecting card payments, where customers may receive the following error after approving payment: {"response":{"rmsg":"Bad Request"}} This currently affects: New domain registration orders within the xneelo Control Panel. Payments for outstanding invoices. Our third party provider is actively investigating and working to resolve the issue as quickly as possible. Update: The cause has been identified, and our third-party provider is working to resolve the issue.
Minor May 10, 2026 www35.cpt3.host-h.net International traffic permitted. 2d 12h xneelo service
Started May 10, 2026, 10:26 PM UTC· resolved May 13, 2026, 11:22 AM UTC
- resolved May 13, 2026, 11:22 AM UTC
Attack miritgated and stopped. Impacted: Web Hosting
- resolved Sep 18, 2026, 07:35 AM UTC
Attack miritgated and stopped. Impacted: Web Hosting
Minor May 8, 2026 Webmail Login Failure 3h 29m xneelo service
Started May 08, 2026, 07:22 AM UTC· resolved May 08, 2026, 10:52 AM UTC
- resolved May 08, 2026, 10:52 AM UTC
Access is available again. We are continuing to refine this change to ensure a smoother experience going forward. We apologise for the inconvenience caused Impacted: Managed Hosting - Email, Customer support
- resolved Sep 18, 2026, 07:34 AM UTC
Access is available again. We are continuing to refine this change to ensure a smoother experience going forward. We apologise for the inconvenience caused Impacted: Managed Hosting - Email, Customer support
Minor April 28, 2026 www2.cpt1.host-h.net - International Traffic blocked 6d 13h xneelo service
Started Apr 28, 2026, 01:05 AM UTC· resolved May 04, 2026, 02:50 PM UTC
- resolved May 04, 2026, 02:50 PM UTC
Websites hosted on the affected server will be inaccessible from international connections during this time. Impacted: Managed Hosting - Email
- resolved Sep 18, 2026, 07:13 AM UTC
Websites hosted on the affected server will be inaccessible from international connections during this time. Impacted: Managed Hosting - Email
Minor April 27, 2026 www409.jnb1.host-h.net - International Traffic Permitted 10d 17h xneelo service
Started Apr 27, 2026, 01:13 AM UTC· resolved May 07, 2026, 06:50 PM UTC
- resolved May 07, 2026, 06:50 PM UTC
Websites hosted on the affected server will be accessible from international connections once again. Impacted: Managed Hosting - Email
- resolved Sep 18, 2026, 07:13 AM UTC
Websites hosted on the affected server will be accessible from international connections once again. Impacted: Managed Hosting - Email
Minor April 24, 2026 Intermittent Cloudbirc 502 Bad Gateway errors 1h 2m xneelo service
Started Apr 24, 2026, 09:56 AM UTC· resolved Apr 24, 2026, 10:58 AM UTC
- resolved Apr 24, 2026, 10:58 AM UTC
Cloudbric has implemented a fix, and services have now returned to normal. Impacted: Cloudbric
- resolved May 08, 2026, 05:48 AM UTC
Cloudbric has implemented a fix, and services have now returned to normal. Impacted: Cloudbric
Minor April 23, 2026 Domain registrations failing in the xneelo Control Panel. 6m xneelo service
Started Apr 23, 2026, 09:40 AM UTC· resolved Apr 23, 2026, 09:47 AM UTC
- resolved Apr 23, 2026, 09:47 AM UTC
We are currently aware of an error with customers placing Domain Registration orders where invoices are not being generated, causing orders to fail. Our team is currently investigating the matter to find a solution. Impacted: Orders
- resolved Sep 18, 2026, 06:40 AM UTC
We are currently aware of an error with customers placing Domain Registration orders where invoices are not being generated, causing orders to fail. Our team is currently investigating the matter to find a solution. Impacted: Orders