Xneelo incident
Technical Support Live Chat available only via your xneelo Control Panel
Xneelo experienced a minor incident on January 29, 2026 affecting xneelo service, lasting 18d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 16, 2026, 08:12 AM UTC
As part of the ongoing review and optimisation of our Technical Support communication channels, and to provide a more secure experience, we have temporarily moved our Live Chat support directly into the xneelo Control Panel. Our Technical Support team can be contacted via the chat option in your xneelo Control Panel account, which is accessible 24/7. Please note that you will need to be logged into your control panel to engage with a consultant
- resolved Sep 17, 2026, 12:19 PM UTC
As part of the ongoing review and optimisation of our Technical Support communication channels, and to provide a more secure experience, we have temporarily moved our Live Chat support directly into the xneelo Control Panel. Our Technical Support team can be contacted via the chat option in your xneelo Control Panel account, which is accessible 24/7. Please note that you will need to be logged into your control panel to engage with a consultant