Xero incident
Global: Xero - some customers may be experiencing errors in Xero
Xero experienced a major incident on May 5, 2026 affecting Xero Platform and Settings, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2026, 09:12 PM UTC
We have identified what is impacting customers trying to navigate and use Xero This is our top priority and we will update you as soon as we can.
- monitoring May 05, 2026, 09:19 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved May 05, 2026, 09:41 PM UTC
Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused Xero's accessing and core functions to become unavailable, and a rollback has restored service.
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