Xero incident

Global: Xero - some customers may be experiencing errors in Xero

Major Resolved View vendor source →

Xero experienced a major incident on May 5, 2026 affecting Xero Platform and Settings, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 09:12 PM UTC
Resolved
May 05, 2026, 09:41 PM UTC
Duration
29m
Detected by Pingoru
May 05, 2026, 09:12 PM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. identified May 05, 2026, 09:12 PM UTC

    We have identified what is impacting customers trying to navigate and use Xero This is our top priority and we will update you as soon as we can.

  2. monitoring May 05, 2026, 09:19 PM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved May 05, 2026, 09:41 PM UTC

    Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused Xero's accessing and core functions to become unavailable, and a rollback has restored service.